Frequently asked questions
Can't find what you're looking for? Write to us — we usually reply within a few hours.
Products & customisation
Our pieces are made from solid walnut, oak, and brass. We choose materials that age well and improve over time — not plastic, not particle board.
Yes. Most pieces can be customised in size, wood finish, configuration, and functionality. Just send us your measurements and we'll take it from there.
Absolutely. We specialise in custom pieces and can create something designed specifically for your space. Share your idea, reference photo, or measurements and we'll work out the details together.
Yes. Opening angle and functionality can be customised based on your needs, including 90° options for specific designs.
Yes. We can adapt any piece to include:
- Openings for electrical switches
- Cutouts for metal box covers
- Custom slot placements and dimensions
Send us the measurements or a reference photo and we'll adapt the design accordingly.
Orders & production
- Ready-made items: 3 to 5 business days
- Custom pieces: 10 to 12 business days
Because most products are handmade and made to order, returns are accepted only in cases of damage or manufacturing defects.
If something isn't right with your order, contact us and we'll resolve it.
Shipping & delivery
Shipping typically takes 8 to 12 business days depending on the destination.
We ship via DHL, FedEx, and UPS — all with full tracking included from workshop to your door.
Yes. All taxes and import duties are included in the final price. We use prepaid shipping methods so there are no unexpected customs fees at delivery.
Still have questions?
We're happy to help. Most enquiries answered within a few hours.